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Frequently asked questions (FAQ)

Find quick answers to the most common questions. If you can’t find what you’re looking for, feel free to reach out!

Shipping

All Shipping Information in One Place

Delivery times depend on the country of destination. For more details, please visit our shipping page.
Orders are typically processed within 1-2 business days and shipped according to your selected shipping method.
Yes, a tracking number will be emailed to you once your order has been shipped.
Yes, we ship to over 100 countries worldwide. Shipping costs and delivery times vary by location.
All shipments include basic insurance. Contact our customer service team immediately if your package is lost or damaged.

Payment

Payment Methods & Instructions

Your card will be charged immediately after you place your order and the payment is successfully processed. For bank transfers, your order will be confirmed once we receive the payment.
Yes, we use industry-standard SSL encryption and partner with Stripe, a PCI-DSS compliant payment processor, to ensure your card information is handled securely. We never store your complete credit card information on our servers.
All transactions are processed in EURO. If your card is issued in a different currency, your bank will convert the amount at their current exchange rate and may apply a foreign transaction fee.
An electronic receipt will be sent to your email address after your purchase.
If your payment is declined, first check that your card details are correct. You may also need to contact your bank to ensure there are no restrictions on your card. If problems persist, please contact our customer support team.
For orders that haven't been processed yet, you may contact our customer support team to request a change in payment method. However, we cannot guarantee that all requests can be accommodated.
We accept payments via card, bank transfer, and cash on delivery (available in select countries).

About products

Everything you need to know about our products

Yes, all of our products are covered by a warranty. We stand behind the quality of everything we make. If you encounter any issues, we’re here to help.
Yes, we do offer custom products and special orders! Please contact our customer support team with your specific request, and we’ll do our best to accommodate your needs.
We use only high-quality materials for our products. For metal parts, we primarily use calibrated steel or stainless steel. For wooden components, we use solid hardwood or extremely durable plywood.
We offer a wide range of products, with options for both beginners and professionals.

Privacy policy

Learn more about our Privacy Policy

When ordering or registering on our site for the newsletter, as appropriate, you may be asked to enter your:

  • Name
  • Email address
  • Mailing address
  • Telephone number

When do we collect information?

We collect information from you when you place an order, subscribe to a newsletter, fill out a form, or enter information on our site.

We may use the information we collect from you in the following ways:

To personalize your experience and deliver content and product offerings relevant to your interests

To improve our website based on user feedback and behaviors

To provide better customer service and respond to requests

To administer contests, promotions, surveys, or other site features

To process transactions quickly and efficiently

To send periodic emails about your order or other products and services

Our website is regularly scanned for security vulnerabilities and to make your visit as safe as possible. We employ regular malware scanning procedures.

All sensitive information and payment details you provide are encrypted via Secure Socket Layer (SSL) technology for maximum security.

Yes. Cookies are small files that a site or its service provider transfers to your device through your Web browser that enables the site to recognize your browser and remember certain information.

We use cookies to:

  • Help remember and process items in your shopping cart
  • Understand and save your preferences for future visits
  • Compile data about site traffic and interactions to improve user experience
  • Work with trusted third-party analytics services

Managing Cookies

You can choose to have your device warn you each time a cookie is being sent, or you can choose to turn off all cookies through your browser settings.

Note: Disabling cookies may turn off some features that make your site experience more efficient, and some services may not function properly.

You can request to have your information removed by contacting us at info@nimblezone.eu.

Please note that we may maintain information about individual sales transactions for record-keeping purposes, even after a removal request.

We do not sell, trade, or transfer your personally identifiable information to outside parties. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential.

We undertake not to use your personal data for commercial offers unrelated to our core business, and we will never sell your personal data or make it available to third parties. Exceptions include delivery companies, who receive the minimum customer data necessary for smooth delivery of goods.

We may release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect our or others' rights, property, or safety.

We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy. No transfer of your personal information will take place to an organization or a country unless there are adequate controls in place to protect your data.

Support

Need help? Find useful information here

We occasionally have sales and promotions. To stay updated, subscribe to our newsletter for the latest offers and updates!
You can enter a discount code in a dedicated field on the checkout page.
No, you can complete your purchase without creating an account.
If you have any issues with your order, feel free to reach out to us through email, our contact form, or by phone. We're here to help!
Write to us at info@nimblezone.eu or send us a message through contact form. We will be happy to answer all your questions.

Returns

How to Return Your Order

Please visit our Returns page for detailed information on our return policy and process.
You have 30 days from the date of delivery to return an item. Items received after this period may not be eligible for a refund or exchange.
Once we receive your return, it typically takes 4-5 business days to process. After processing, your refund will be issued to your original payment method and should appear within 5-7 business days, depending on your bank or credit card company.
Yes, you can request an exchange.
If you receive a damaged or defective item, please contact our customer service team within 48 hours of delivery. We'll arrange for a return and replacement at no cost to you.
Yes, you can return gifts. You'll need the order number and the email address used to place the order. If you don't have this information, please contact our customer service team for assistance.

Do you have any further questions?

Can't find what you're looking for? Our customer service team is here to help.

Contact usCall us+421 902 645 945